Everyone who rescued us from an awful mess caused by a faulty kitchen faucet was terrific! They quickly came to begin the mitigation process, explained it thoroughly and got right to it! They were on time, considered our daily schedules in scheduling their visits and were always professional and friendly. We would definitely recommend this organization!

Dear Charlene and Crew,

Thank you for the wonderful care and service you provided, while going through our leak underneath the floorboards, from our dishwasher. Starting with Ron Pritiskutch, and then following with your wonderful Team Players, we felt well cared for and knew that we were in good hands.

Once again, thank you, Charlene, with your personable assistance, by orchestrating the Team Players.

It's my pleasure to provide this letter regarding the service provided by Marcus. Marcus presented himself very professionally and demonstrated excellent skills as a SERVPRO professional in Bend, Oregon. Marcus communicated closely with us over the hours he spent in our home, sharing the steps taken to resolve the water damage to the home. Marcus showed excellent communication skills and consistently exceeded what we expected during the crisis.

Allow me to point out three examples where Marcus's strengths were observed. First, Marcus brought great value to SERVPRO by consistently exceeding our expectations with his professionalism and communication skills.

Second, Marcus has an understanding of technique and skills to identify the problem and pursue resolution, performing his job as a qualified technician.

Third, Marcus provided stellar service, and a strong knowledge of the technology used by SERVPRO. Marcus provided us with the personalized service to meet our needs.

Thank you for your time!

Sincerely,

Guy and Katherine Hall

I would like to thank Ron with SERVPRO in Bend Oregon. I recently had discovered a problem with water damage after a renter had moved out of my house...I spoke with Ron over the phone about the damage and he clearly described the problem as being isolated to a single event. He took plenty of photos and did a great job of writing his finding in a clear and sensible manner...As an out of state landlord I have to rely on integrity, with Ron I found that.

My crawlspace flooded and the existing plastic vapor barrier was cut in numerous places (by a different contractor) to allow the water to properly drain. I contacted you to remove the old vapor barrier and install a new one. You promptly provided a fair quotation and quickly scheduled the work. The team did a good job of ensuring there was no mess inside my house. These guys are great and I would definitely recommend using them.

This is the second time I have had you work with me on a major project that involved a number of complex tasks. Both times your staff and management personnel have done superior work.

Your quick response, and the professionalism of your staff has made this unfortunate accident so much easier than I expected. It seemed so overwhelming and to come home from work and not feel inconvenienced means a lot. I greatly appreciate everything. The work is being done quickly, the staff have been kind, and the professionalism of ensuring the work space is as clean as possible at the end of the day makes a huge difference. THANK YOU SO MUCH!

Our house flooded while we were on vacation in August of 2011. The damage was extensive. We had ceilings down, hardwood floors buckled, and damage everywhere you can imagine. Our insurance company sent SERVPRO of Bend over immediately to dry us out. My wife and I could immediately tell that this company knew what they were doing. The employees were professional, attentive, and considerate of our needs.

As always, SERVPRO excels! Always available, job is always done right --they treat my home and possessions like their own. Thanks for all you've done for us over the years! You guys are the best!

I never did really understand the extent of the water damage but the message I got from the team was "Trust Us" so I did. They did an exceptional job.

We had a small water loss but they were very professional. We had originally hired another restoration company but they treated us as if our job wasn't good enough for them. SERVPRO did an amazing job and I would recommend them to anyone having any property damage.