What our Customers say...
Covid interrupted our lives like so many others. Knowing we needed help from a company that knew what they were doing, we reached out to SERVPRO. Their team was there to help from the start, without hesitation. Alex scheduled us promptly, they showed up on time and had impeccable customer service. Nick was extremely knowledgeable. He was able to help us with Covid disinfection so we could start to get back to normal. I highly recommend them if you have a need anywhere in Central Oregon. Call SERVPRO of Bend they have a fabulous team that really cares.
During the restoration process at our home, your technician identified rodent activity in our crawlspace. We appreciated the tactful manner in which he communicated this issue to us, as not to add any undue stress to our mother.
He made specific recommendations to resolve the problem and personally oversaw the project while our family went out of town. Consistent with our dealings with SERVPRO of Bend, your team went above and beyond acceptable business practices and returned to our home one last time to o over the final invoice.
We look forward to recommending you in the future.
Our house flooded with sewage while we were on vacation. The damage was extensive. We had ceilings down, hardwood buckled and a disgusting odor from the sewage permeating throughout our house. Our Insurance carrier recommended SERVPRO and we were not disappointed.
Though the situation was dire, they made us feel like it was going to be okay. There employees were professional, attentive, and considerate of our needs.
Because our initial experience was so good, we also had them do the reconstruction of the damaged materials. Again, we weren't disappointed. Best of all, the results are beautiful. The house looks better than it did before.
My crawlspace flooded and the existing plastic vapor barrier was cut in numerous places (by a different contractor) to allow the water to drain. I contacted SERVPRO to remove the old vapor barrier and install a new one. They promptly provided a fair quote and quickly scheduled the work. When they arrived at my house, the team did a good job of ensuring there was no mess inside my house. They did a great job of removing the old vapor barrier and installing a new one per code and even took pictures of various heating duct issues that required attention. These guys are great and I would definitely recommend using them.
“Your quick response, and the professionalism of your staff has made this unfortunate accident so much easier than I expected. It seemed so overwhelming and to come home from work and not feel inconvenienced means a lot. I greatly appreciate everything. The work is being done quickly, the staff have been kind, and the professionalism of ensuring the work space is as clean as possible at the end of the day makes a huge difference. THANK YOU SO MUCH!”
We had a suicide in the family and called SERVPRO to come in a clean up. They were not only professional, but extremely compassionate. Not knowing who to call or what to do, the were literally our knights in shining Armor. I can't thank Jed and Kevin in Bend enough! I have never dealt with professional people in such a devastating situation, and have them be compassionate, kind, patient. To hear the kind voices on the other end of the phone, and to meet them, completely settled our nerves. Thank you again Kevin and Jeb