Covid interrupted our lives like so many others. Knowing we needed help from a company that knew what they were doing, we reached out to SERVPRO.  Their team was there to help from the start, without hesitation. Alex scheduled us promptly, they showed up on time and had impeccable customer service. Nick was extremely knowledgeable. He was able to help us with Covid disinfection so we could start to get back to normal. I highly recommend them if you have a need anywhere in Central Oregon. Call SERVPRO of Bend they have a fabulous team that really cares.

I felt the manager Alex was clear, professional, paid attention to my requests and runs a very smooth team. Shout out to Nick, David and Daniel for their step by step explanations and not going straight to the doomsday scenarios, which, fortunately the damage never got to that point.  While this is a day to day life for them, it's important to remember that this is a shock and traumatic for the homeowners and their household. I appreciated that they remembered that, when it could very easily turn into "routine."   Thank you.

Everyone who rescued us from an awful mess caused by a faulty kitchen faucet was terrific! They quickly came to begin the mitigation process, explained it thoroughly and got right to it! They were on time, considered our daily schedules in scheduling their visits and were always professional and friendly. We would definitely recommend this organization!

Melissa of SERVPRO of Bend was an absolute life saver. 4pm kitchen fire on July 3rd, 5 fire trucks, spraying down the building. Most people are planning their holiday. Melissa got a crew in that night to stop the damage from worsening.

The mitigation and repair became a months long process. I was extremely lucky to have had Melissa to run point. From securing subcontractors, to organizing the 4 room project, to working with insurance, it was a massive endeavor. Melissa was so responsive to calls and texts and in hindsight, I really don't know what I would have done without her.

The work was performed professionally, timely, and at appropriate pricing. Her team was professional.

Highly recommend!

Our vacation property had major water damage from an ice dam that had formed on the outside of our garage. We had a neighbor check the house and they said that everything was fine. A week later, when it melted and we visited Sunriver, we discovered that the wall between our mud room and garage was completely saturated.

We called our insurance company and they gave us 3 choices of restoration companies in town. When my husband heard that SERVPRO was one of them, it was an easy decision. We've used them before and had a great experience. So far, this has been equal to, or better than our last experience.

We appreciate Gabe's  knowledge and assistance during this stressful time. He was extremely helpful and very considerate of our family. My son has allergies and asthma so we have a heightened sensitivity to dust and allergens. We are very happy with how Gabe treated our home and family. Thank you SERVPRO.

We live in Portland but have a vacation house in Sunriver. Our neighbor told us that there was a lot of ice on the north side of our house. We asked him to go in and look if there was a problem in the house.

They found that the walls in one bedroom had water damage directly below where the ice was. We called our insurance and they gave us 3 choices of who to call. When we saw SERVPRO as an option, it was an easy decision. 

They came out, coached us on what was going to happen and did all of the communication with our insurance company. They made a stressful time a lot less intrusive to us. Thanks SERVPRO of Bend!

We wanted to thank SERVPRO of Bend, especially Becca and Gabe for helping us repair our attic. When my husband discovered that the plywood in our attic was black in certain areas, we knew that we needed a professional. Our neighbor told us that she used SERVPRO before and that they were very professional. She was right! Becca and Gabe came out, explained what needed to be done and got it done. 

Since this is a vacation house, we weren't able to stay in the area but we had full confidence and trust that Becca and Gabe would take care of us. We are ecstatic and so pleased. The area that was black now looks like new wood. Thank you, Thank you!

So I think you're gonna have to give Brion and Lupe a raise, or maybe a purple heart for bravery, for going all the way out to Eagle Crest in the snowy weather that seems to linger.

They also wrestled with Kevin's beast of a hotrod, then drove all the way from our old place to the new, temporary house, driving all the way up to Eagle Crest to deal with moving it in again!

They were unbelievably patient and professional and we're so happy! Thank you!

This is the second time I had to call SERVPRO to my house. Unfortunately, we had a water line break on our refrigerator and having dealt with a previous water issue, I knew to call SERVPRO.

Gabe, I think the gentlemen's name was gave me piece of mind while explaining what he was going to take care of. They were able to help me get the area cleared up and dry quickly. I did not use SERVPRO to rebuild the damaged area but I wish I had. I used a friend of a friend and they took twice as long.

A big thank you to Nicholas Selkirk and SERVPRO of Bend for making cleanup of our business so easy. Super efficient, helpful and friendly. Will recommended to all our family and friends!

Our insurance company recommended this company to us after we had some fire damage in our home. However, we were warned by several people about using any restoration contractor. The team were really helpful and thorough during the complete cleaning and rebuilding of the damage. We gave them 5 stars.

I would like to commend: Nicholas Selkirk, for his professional & courteous way of handling our mold job in our crawlspace. He was very kind & patient. He took the extra time to answer all my questions & help me understand the whole process. I'm a senior citizen. I truly appreciate people like him! It is people like him who are an asset to a company!!

We had a roofer caused leak that was severe on a Thursday night when a sudden rain came. The rain was pouring down the office wall and some came in upstairs above it. It was frightening for me. I called Bend SERVPRO as the roofer came to try to stem the river of water from the roof. They came out first thing Friday and assessed all damage, worked with the roofer's insurance company and attended to every detail in our restoration. They are thorough, polite, trustworthy and empathetic from the persons answering the phones to all the specialists filing through from start to finish. It took so much worry off of me. We are almost to the finish line now ( a new roofer also). Kudos to Ron, Charlene, Emily, Nick, Nicholas, Doug, Bob, Harrison, Chase and Dave. Whew! Hope I didn't forget anyone

When all other restoration company's failed, SERVPRO of Bend was our knights in shining armor. Our house was severely damaged from this years snow storm. We called a multitude of company's and they all put us on a waiting list. My wife is disabled so the damage made it extra hard for us.

We called SERVPRO of Bend and talked to them about the situation. They had a crew in town, so they said they would come over, and they did. They explained that this storm was using up all of their resources and that our job may take longer than usual. We were just grateful that they came along at all.

They helped us with our insurance and we were able to get everything taken care of. We can't say enough good things about SERVPRO of Bend.

We can't thank you enough for everything you've done while we've been gone. We've been able to enjoy our stay in Europe knowing that you are on the job. The communication and pictures that you have sent have been completely re-assuring that the job is going well.

UPDATE: Since we've been back, I can't believe how great our house looks. It truly looks like nothing ever happened. SERVPRO of Bend, you have gone above-and-beyond.

Having an sort of damage to my home was not good luck for me. Having your team running the project has been GREAT LUCK for us. We APPRECIATE all you have done on our behalf.

My realtor recommended I call SERVPRO of Bend to come out and take a look at our attic. This is after we were unhappy with the quote we got from another company.

We were trying to sell our house but during the inspection, they found mold in the attic. We called SERVPRO of Bend and they were able to dome out within a day to take a look. They found a lot of surface mold and kindly put together a quote for us. Wow! There quote was a lot less than the other company. We hired SERVPRO and they were able to not only get the job done at less of an expense to us, but they also did it in one day.

We appreciate their work and the house sold.

We had a serious mold issue in our house, following a leak that went unnoticed for a while. SERVPRO of Bend came out and inspected the area and determined that it is definitely wet and moldy. I was unsure if my insurance would cover the damage so I didn't want any work done until I could confirm that I was covered.

The gentlemen that was here covered the area in plastic so we wouldn't have any further exposure to the mold. I asked how much I owed him and he said that we didn't owe anything. He said he wanted to make sure that we were safe. I was so impressed. Fortunately, I was covered and SERVPRO of Bend came out and took care of all of the issues.

I just wanted to take a moment to let you know how wonderful it is working with your crew. We had hail and wind damage to our roof, causing a lot of damage to the interior of the home. SERVPRO of Bend came out, during the storm and tarped the roof. We think by them doing that, it saved us from having a bigger headache.

We wanted a special thank you to Jeremy and all his hard work on the trim and wood work after the repairs were completed.

Thank you again for making this process run smoothly.

Brent and everyone at SERVPRO of Bend, Thank you for your persistence after the fire. The work you've completed is stellar and the fact that we were able to get the kitchen up and running ahead of schedule says a lot about your company.

You all did a great job and I appreciated the constant communication.

During the restoration process at our home, your technician identified rodent activity in our crawlspace. We appreciated the tactful manner in which he communicated this issue to us, as not to add any undue stress to our mother.

He made specific recommendations to resolve the problem and personally oversaw the project while our family went out of town. Consistent with our dealings with SERVPRO of Bend, your team went above and beyond acceptable business practices and returned to our home one last time to o over the final invoice.

We look forward to recommending you in the future.

In December, a severe storm front resulted in multiple areas of damage to my home. When contacted by our property manager, SERVPRO of Bend responded so quickly that no rot or mildew damage occurred.

Working through the night, SERVPRO removed all our valuables quickly, and immediately started the process of taking care of all of the damage. They worked closely with our insurance company, and even in still freezing weather, got the job complete in a reasonable amount of time.

When it came time to put everything back, SERVPRO put everything back in its original location, down to putting the books back on the shelves in their original order!

Would we use them again? Absolutely!

SERVPRO of Bend, thank you for being one of our special sponsors for the Lion's Club annual Father's Day Demo Derby.

Your contributions were extremely appreciated. Proceeds support the Bend Sunrise Lions Club and this is their major fundraiser of the year.  Bend Sunrise Lions Club focuses on sight, hearing and youth projects.  Lion Clubs have improved the quality of life for thousands and your contribution helps to make it happen.

Thank  you!

Our house flooded with sewage while we were on vacation. The damage was extensive. We had ceilings down, hardwood buckled and a disgusting odor from the sewage permeating throughout our house. Our Insurance carrier recommended SERVPRO and we were not disappointed.

Though the situation was dire, they made us feel like it was going to be okay. There employees were professional, attentive, and considerate of our needs.

Because our initial experience was so good, we also had them do the reconstruction of the damaged materials. Again, we weren't disappointed. Best of all, the results are beautiful. The house looks better than it did before.

Thank you again SERVPRO of Bend for a speedy response and answers to the difficult situation regarding the house.

I will impress upon the buyer to further the removal of the top layer of the flooring, where you first removed the mold.

Time was of the essence for this property to close and your team stepped up to get everything in order. Great commercial by the way.

Thank you so much for your advocacy and belief in the chamber’s offerings to help you better share the SERVPRO message!

Thanks for all your help & caring for us. We have peace of mind knowing things were in your hands.

Sorry for the delay, we moved into a new office and have been busy packing and unpacking items. You guys were great, Hugs all around.

Any sort of tragedy in a house is never convenient. We called SERVPRO for a small fire that we had from a microwave.

It seemed so overwhelming at the time but it was extremely comforting to come home from work and not feel inconvenienced by the crew. The work was done quickly and since we were still in the house, we appreciated the extra steps they took to remove as much of their tools, etc. out each day, allowing us to live our lives during the fire cleanup and restoration. THANK YOU SO MUCH!

We had a terrible fire in our house and didn't know where to turn. We knew about SERVPRO so we called them. They were courteous, kind and respected us and our current situation. If we felt overwhelmed, they had no problem with coming back the next day to give us our space.

We never saw any extra cost for the multiple trips they had to take to our property. Rather, they cleaned up what was salvageable and continued to communicate the next steps in the process. We couldn't have done it without them.

Two of your people, Debbie and Michelle, just left our building after spending all day cleaning and putting everything in order. They worked hard all day and did an outstanding job.

After the mess left over from the reconstruction, we could hardly see how they could put it all together again, clean and tidy...but these ladies did it. They were totally professional, knew their business but were friendly and personable as they went about their work. These two ladies are top-notch, no one could have done better

Great Job! Thanks for a wonderful job and quick cleaning up of our situation. Special thanks to Julie and Charlene and all the wonderful staff.

After the storm caused damage on our house, we called SERVPRO of Bend to help. We appreciated the outstanding project management that we experienced.

Living in Portland, we placed our property and trust completely in your hands, and the results have been exemplary. The quality of the work and the comfort level you all provided is greatly appreciated.

I want to express my appreciation for the professional manner in which your company consulted our project. Although it took a bit of time to complete, the result was very satisfactory as well as the interaction you had with me and my family during the process. Your crew did a great job.

Thank you for your continued support of Multifamily Northwest. we especially appreciate SERVPRO of Bend being a sponsor of our annual Putt-Putt event.

Thank you SERVPRO of Bend for being a sponsor at the AHMA yearly convention in Bend. We appreciate your support.

Thank you SERVPRO for your continued assistance with the multitude of issues we've had at our property. This team is professional and handled my property better than I probably do.

We had a electrical fire in our building. The team at SERVPRO did a fantastic job at helping us pick up the pieces. From Cleaning the site to putting it all back together. We appreciate the team's professionalism and compassion for the situation.

SERVPRO of Bend, thank you for being a sponsor of our Thanksgiving Classic Run.

Julie was honest and patient and saved us from putting the wrong equipment in our building. She went way beyond my expectations.

We had some damage done to our house by a storm that rolled through the area. Despite a minor communication error, SERVPRO came out and made everything right. They went the extra mile for us and we appreciated it.

We have a few commercial properties throughout Oregon. I call on SERVPRO to help with any damages and they do a great job. We had an issue in Bend, and SERVPRO of Bend were out and did exactly what needed to be done.

We had water damage that another company took care of. We were not satisfied so we called SERVPRO of Bend to check the work of the other company. We were so impressed with their diligence, we hired them to do the repairs.

We had some major cleaning that needed to be done after renters left our house with more than we could handle. Julie and Michael were great to work with.

I never really understood how the whole insurance repair thing worked. The message I got was "trust me- it will be okay". So I did and it was. Nice work!

We had a mishap at our rental property and SERVPRO of Bend came out to inspect the damage. It was a problem with a hose bib so they called a plumber to assist. Even though it wasn't an issue they could repair, we appreciated them coming out to help.

The team did an excellent job with working with us, especially with our schedule. I would recommend them again for any services.

My crawlspace flooded and the existing plastic vapor barrier was cut in numerous places (by a different contractor) to allow the water to drain. I contacted SERVPRO to remove the old vapor barrier and install a new one. They promptly provided a fair quote and quickly scheduled the work. When they arrived at my house, the team did a good job of ensuring there was no mess inside my house. They did a great job of removing the old vapor barrier and installing a new one per code and even took pictures of various heating duct issues that required attention. These guys are great and I would definitely recommend using them.

Always available, job is always done right –they treat my home and possessions like their own. Thanks for all you’ve done for us over the years! You guys are the best!

“Your quick response, and the professionalism of your staff has made this unfortunate accident so much easier than I expected. It seemed so overwhelming and to come home from work and not feel inconvenienced means a lot. I greatly appreciate everything. The work is being done quickly, the staff have been kind, and the professionalism of ensuring the work space is as clean as possible at the end of the day makes a huge difference. THANK YOU SO MUCH!”

This is my fourth experience with your company, and you are the best! Two were at my personal residence, and two have been at the rental. Two were insurance related, and two were out of pocket. Special thanks to Charlene, who went out of her way to call Habitat and have the abandoned refrigerator taken for good use… I commend your team management, for not all things in my world go this smoothly! Most sincere thanks.

“Thank you for such a nice job on our carpet… your ladies are priceless. They worked so very hard and were so careful with everything. They were just wonderful! I can’t thank them enough for all they did… We will highly recommend you to friends and family.”

We had a suicide in the family and called SERVPRO to come in a clean up. They were not only professional, but extremely compassionate. Not knowing who to call or what to do, the were literally our knights in shining Armor. I can't thank Jed and Kevin in Bend enough! I have never dealt with professional people in such a devastating situation, and have them be compassionate, kind, patient. To hear the kind voices on the other end of the phone, and to meet them, completely settled our nerves. Thank you again Kevin and Jeb

My Realtor recommended Brent Irwin of SERVPRO in Bend to handle some microbial remediation we needed done for an urgent closing.  Brent was so professional, thorough, and timely it exceeded my expectations! He said he would not perform or charge me for services that were unnecessary, and to our relief he was able to perform the work as needed at a much lower cost than another company.  Brent is willing to stand behind hi work and you can count on him to do the work necessary in a timely and professional manner.  I would recommend SERVPRO of Bend to anyone who needs  and damage restoration work done on their property.

SERVPRO was a huge help when we had a fire in our home. Bear and his crew were there for us in our time of need and even offered to pay for a hotel room while they mitigated and restored the damage that was done to our home.

Bear was extremely considerate and sympathetic to our situation, which made things so much easier on our family. He was professional in every way and performed the job in a timely and efficient manner.

I would highly recommend Bear and his team to anyone in need!

Dear Charlene and Crew,

Thank you for the wonderful care and service you provided, while going through our leak underneath the floorboards, from our dishwasher. Starting with Ron Pritiskutch, and then following with your wonderful Team Players, we felt well cared for and knew that we were in good hands.

Once again, thank you, Charlene, with your personable assistance, by orchestrating the Team Players.

It's my pleasure to provide this letter regarding the service provided by Marcus. Marcus presented himself very professionally and demonstrated excellent skills as a SERVPRO professional in Bend, Oregon. Marcus communicated closely with us over the hours he spent in our home, sharing the steps taken to resolve the water damage to the home. Marcus showed excellent communication skills and consistently exceeded what we expected during the crisis.

Allow me to point out three examples where Marcus's strengths were observed. First, Marcus brought great value to SERVPRO by consistently exceeding our expectations with his professionalism and communication skills.

Second, Marcus has an understanding of technique and skills to identify the problem and pursue resolution, performing his job as a qualified technician.

Third, Marcus provided stellar service, and a strong knowledge of the technology used by SERVPRO. Marcus provided us with the personalized service to meet our needs.

Thank you for your time!

Sincerely,

Guy and Katherine Hall

I would like to thank Ron with SERVPRO in Bend Oregon. I recently had discovered a problem with water damage after a renter had moved out of my house...I spoke with Ron over the phone about the damage and he clearly described the problem as being isolated to a single event. He took plenty of photos and did a great job of writing his finding in a clear and sensible manner...As an out of state landlord I have to rely on integrity, with Ron I found that.

My crawlspace flooded and the existing plastic vapor barrier was cut in numerous places (by a different contractor) to allow the water to properly drain. I contacted you to remove the old vapor barrier and install a new one. You promptly provided a fair quotation and quickly scheduled the work. The team did a good job of ensuring there was no mess inside my house. These guys are great and I would definitely recommend using them.

This is the second time I have had you work with me on a major project that involved a number of complex tasks. Both times your staff and management personnel have done superior work.

Thank you for such a nice job on our carpet… your ladies are priceless. They worked so very hard and were so careful with everything. They were just wonderful! I can’t thank them enough for all they did… Each one from your company was so very helpful… we appreciate your great service. We will highly recommend you to friends and family.

Your quick response, and the professionalism of your staff has made this unfortunate accident so much easier than I expected. It seemed so overwhelming and to come home from work and not feel inconvenienced means a lot. I greatly appreciate everything. The work is being done quickly, the staff have been kind, and the professionalism of ensuring the work space is as clean as possible at the end of the day makes a huge difference. THANK YOU SO MUCH!

Deb and Michelle spent all day cleaning and putting everything in order. They worked hard and steadily and did an outstanding job! After the mess left over from the reconstruction from our “floor flood" we could hardly see how they could put it all together again, clean, tidy, and perfect… but those ladies did it! They were totally professional, knew their business, but were friendly and personable as they went about their work. These two ladies are top-notch, no one could have done better.

This is my fourth experience with your company, and you are the best! Two were at my personal residence, and two have been at the rental. Two were insurance related, and two were out of pocket. Special thanks to Charlene, who went out of her way to call Habitat and have the abandoned refrigerator taken for good use… I commend your team management, for not all things in my world go this smoothly! Most sincere thanks.

Our house flooded while we were on vacation in August of 2011. The damage was extensive. We had ceilings down, hardwood floors buckled, and damage everywhere you can imagine. Our insurance company sent SERVPRO of Bend over immediately to dry us out. My wife and I could immediately tell that this company knew what they were doing. The employees were professional, attentive, and considerate of our needs.

As always, SERVPRO excels! Always available, job is always done right --they treat my home and possessions like their own. Thanks for all you've done for us over the years! You guys are the best!

I never did really understand the extent of the water damage but the message I got from the team was "Trust Us" so I did. They did an exceptional job.

We had a small water loss but they were very professional. We had originally hired another restoration company but they treated us as if our job wasn't good enough for them. SERVPRO did an amazing job and I would recommend them to anyone having any property damage.

All repairs were discussed openly and we steered clear of any problems. Timeliness were exact adn delays were avoided. Working with the office staff  and contractors gave us a lot of comfort. They treated our project as if it was their own house.